A faulty ticketing machine at a local train station has been repaired and is back in use.
In recent weeks, the machine at Giffnock had broken-down and it could not be used by customers travelling from the station to buy tickets.
A notice had been placed on the machine stating that it was “Out of Service” and passengers should instead buy a ticket from the booking office at the station.
Local MSP, Jackson Carlaw contacted ScotRail about the issue and he requested that the public body fix the damaged machine, as soon as possible.
Mr Carlaw also highlighted that ScotRail’s website shows 1.45pm as the closing time for the booking office meaning local residents who were travelling from Giffnock after that time could not purchase a ticket at the station’s on-site facilities when the machine was out of use.
In the next week, ScotRail issued a response to advise that there had been an intermittent fault with the machine at Giffnock but it was now repaired.
On 10th July, a temporary timetable was implemented by ScotRail because of a pay dispute with the rail trade unions and core daytime off-peak services at Giffnock from Monday to Saturday have been reduced from two per hour to just the one.
Scottish Conservative MSP for Eastwood, Jackson Carlaw said:
“The broken-down ticket machine at Giffnock was a further blow for local residents who travel from the station and following the significant cuts to train services on the East Kilbride line.
“I contacted ScotRail to highlight that the absence of a working ticket machine would only serve to worsen train travel difficulties at Giffnock after the temporary timetable was put in place and asked for repairs to be carried out at the earliest opportunity.
“I also pointed out that the booking office closes before 2pm each day and so the broken-down machine would prevent a large number of local residents from using the station’s on-site facilities to buy a ticket if it was not repaired quickly.
“I am pleased that the problem has been addressed and with the ticket machine now back in working order.”
